Hiring the right janitorial service is like choosing the right partner—it can make life easier or cause ongoing frustration. How can you know if a cleaning contractor will be a good match for your facility? Are there signs that can help you avoid a bad experience? What types of companies should you eliminate from your search?
Here are three types of janitorial companies you should avoid. By steering clear of these, you can save yourself the stress of dealing with poor service and failed expectations.
The "Inexperienced with Your Facility Type" Janitorial Company
Hiring a cleaning service that doesn’t have experience with buildings like yours is often a recipe for disappointment. This is particularly true if your facility is more specialized than a standard office. Every type of building—whether it’s medical, industrial, retail, or corporate—has unique needs. Cleaning companies without firsthand experience in handling those needs often lack the expertise to meet your expectations. An inexperienced contractor may struggle to deliver the quality of service your facility requires, leading to frustration on both sides.
The "Out-of-Town" Janitorial Company
Many cleaning companies try to grow their business by expanding into new areas. While this can bring fresh options to the market, it also creates challenges when those companies don’t have a local presence. A cleaning program’s success relies heavily on local management to address problems and oversee operations. Without nearby support, an out-of-town contractor may struggle to respond promptly to issues or adapt to your facility’s needs. This disconnect often results in unmet expectations and an unsatisfactory working relationship.
The "Jack-of-All-Trades" Janitorial Company
Consider this scenario: you’re hiring someone to build your home. Would you choose a custom home builder who has completed dozens of houses or a general handyman who does everything from plumbing to roofing and has built a house or two on the side? Most people would choose the specialist, knowing their expertise translates into better results.
The same logic applies to janitorial services. Companies that claim they can do it all—cleaning small offices, handling large commercial spaces, and performing specialty tasks—often spread themselves too thin. Instead of excelling in one area, they end up being mediocre in many. It’s better to choose a contractor that specializes in your facility type to ensure you receive the best service possible.
Prioritize Finding the Right Fit
Choosing the best janitorial service for your business comes down to fit. Does the company have experience with facilities like yours? Do they provide local management to oversee operations? Are they specialists in the services you need? If you can confidently answer "yes" to these questions, you’ve likely found a contractor who can meet your expectations.
By taking the time to avoid these common pitfalls, you can find a reliable partner that aligns with your needs and ensures your facility stays clean, safe, and well-maintained.
